Gadget Planet BD is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

  • If the product is not genuine (Must notify within 24 hours)
  • If you received used product must notify in-front of delivery man.
  • If you received a physically damaged, faulty Product after opening package – (Must notify with 24 Hours inside dhaka)
  • If you received a physically damaged from courier service (i.e sundarban courtier) you must need video to show prove.
  • If the Product is completely different from the picture on the website (Must notify with 24 Hours)


  • Product quality is up to manufacturer. As we’re not the manufacturer you cannot return an item which you’re not satisfied with the quality.
  • We do not support software related issue ( Bugs, improvements) these all out of our support policy.
  • You cannot return an item which wasn’t intact and you break the seal.
  • No return or replacement applicable for flash deal or offer items products.
  • If you cancel order after dispatched, you must have to pay delivery charges.
  • We don’t have any kind of exchange policy.
  • For the sake of minor mistakes in the products image, description, information, or illogical issue will simply ignored. These all out of our support policy.
  • To return, customer must ensure the item is packed and delivered securely. will not be held responsible if the goods get damaged on their return to address.
  • Inside dhaka we request customers to come our seller shop that they can explain problem and get instant solution. This is mandatory depending on the problem.
  • For return you must have to courier it to our address within 48 hours.

Refund Policy:

  • If we cannot provide replacement.
  • If you changed mind & cancel order before the Products is already shipped.
  • If the item is out of stock and you requested to get your money back.


  • Most refunds are fully refunded in 7-15 days after we receive and process your return.
  • If you pay us by using card, then we will request a refund in bank which will take 7-15 working days. (credit card payment return may take longer depending on Commercial Banks)
  • If you pay us by bkash/rocket/mobile banking, then your money will be added in your desired account within 7-15 working days.

Brand Warranty:

  • Notify us during the warranty period.
  • We will communicate with brand/Suppler (within 10-15 working days)

Replacement Warranty:

  • Only applicable in case of a manufacturing defect.
  • Replacement only 1 time during the whole warranty period.
  • Notify us during the warranty period.
  • We will communicate with seller (within 10-15 working days)

Gadget planet BD Warranty

  • Only applicable in case of a manufacturing defect (7 days )
  • Count down start from the day you received product.
  • Replacement only 1 time during the whole warranty period.


Brand/Replacement/ warranty information generally written in the product description tab. If you can’t find it in the product page, then it doesn’t have any warranty. It will be under return/refund policy.

Shipping Cost:

  • Customer will bear own shipping cost item, we are not responsible for it.
  • Delivery cost is non-refundable. We will deduct the shipping cost from refund amount.

How to Submit Request:

  • You must provide us your ORDER ID, EMAIL or PHONE NUMBERto process your request.
  • You can communicate with us via sending email or via Direct Call.
  • In most cases, we ask for video unboxing of opening intact item from packaging. So, it is recommended to capture video and send us when you submit complaints.
  • Bad behavior/Lack of mandatory information will cause cancel your request immediately.
  • Return/Refund process takes 7-15 working days. In some situation it may takes longer. You have to cooperate with us.


Contact Details:

  • Email:
  • Contact Number: 01786856323


We reserve the right, at our sole discretion, to update, change or replace any part of these Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.